Icon Health and Fitness
Ripoff the business that doesn't give a dam

I survivied quintuple bypass. I exercise faithfully every day and have done so for over fourteen (14) years. I bought a Healthrider RC270 exercise cycle from icon health and fitness. I paid almost twice as much on 02/06/02 than it is selling for today.

When i received the bike i put it together right away and started using it. It had mechanical problems from the first day. Now after only one (1) month it is totally inoperable. The company has been notified and they say they'll ship the parts asap. However it's been three/four weeks now and they still haven't. I can't exercise, although my health requires i do so, until they fix the bike (at least not on it).

Now they are saying they have find a vender to make the part for the bike that they manufacture million's of. I told them of my medical problems and my compulsive need to exercise but they don't seem to care.

I've told them if they can't supply the part refund my money so i can buy another bike and get on with my exercises. They completely ignore me. They fail to answer most of my inquiries and when they do its only to tell me the same thing; the parts are being shipped soon.in the meantime, i have a totally inoperable piece of equipment. But, as the company seems to know all to well, it's completely paid for.

I've filed complaints with the a.G.'s office of both washington and utah states.

Daniel
Tacoma, Washington

Company: Icon Health and Fitness
Country: USA
State: Utah
City: Logan
Address: 1500 S 1000 W
Phone: 4357505000

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