The Brick
Don't buy there - Every aspect of Service/product

We purchased a couch, loveseat and recliner at the Brick in 2009. It was clearance and in the store but we paid almost $2000 for the set so it wasn't cheap. Upon delivery we noticed the sofa was extremely uncomfortable to sit on. The loveseat was still in its wrapping and we called the Brick because we wanted to return the set. We would deliver it, it had been in our home for less than 12 hours at this time. They refused and said they made it clear that it was nonreturnable even for store credit. That was our mistake but I do think it is a poor policy. Anyway, as time went on the couch became more uncomfortable and we notice the recliner was sagging as well as had a stain on the arm we couldn't get out. We had purchased the 5 year warranty for all parts, service and stains so I called the Brick on Jan. 6. They sent someone out on Jan. 11 who took pictures and said it looks like the chair will need to be repaired or replaced. I am still waiting for "the Part" 9 weeks later. They refused to do anything about the stain unless I pay money and have it professionally cleaned. I was told quite bluntly that they are not a cleaning service! That professional cleaning is to be out of my pocket. They are still looking into why the part that was supposed to come in 2 to 3 weeks has taken 9. There is no response to my couch. It is impossible to sit on one end as it sags and is extremely uncomfortable. We think something is wrong with the springs. I have never received the run around like this from a company before. When I asked to speak to a manager, I was told that she was a manager and would be told the same thing no matter who I talked to. There must be something that can be done. I am really frustrated and want to warn people to beware of the Brick!

Company: The Brick
Country: USA

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