RC Willey
Lack of Customer Service

I requested two couchis, a shelf, a Television stand, a Mattress along with a bureau from RC Willey. These were not able to provide for some times and so I decided to set up to gather the Mattress and Bureau as my boy required one immediately. I told the salesperson when discussing this that I'd organize to possess it acquired the next evening when I was making town on company. A buddy of mine who'd a vehicle agreed to get the things for me personally and so I offered him my revenue slide and bill.

I acquired a phone from RC Willey that my buddy was there trying to get my products. I said yes, I offered him authorization to do this. I was informed that "I" needed to be the main one to get the things and I'd to exhibit my identification because they can't launch acquisitions without doing this. I discussed that I was outoftown and had described towards the salesperson while buying that I required the Mattress and Bureau immediately which I'd organize to possess it acquired the next evening - which no note was designed to me in those days that "I" needed to be the main one to get the things. I had been subsequently informed the salesperson must have explained their plan which to ensure that them release a my purchase to some other celebration I'd have experienced to set up this at that time of purchase. I had been informed my only additional choice was to come quickly to the shop personally display my identification plus they might launch my purchase.

I had been dumb-founded, I stated therefore, I would like to understand this right - I have to generate for your shop to inform you the individual position before you has my authorization to get the things I bought from you. He explained yes and also you have to show-me your identification. I stated, YOU named my telephone number the main one outlined on my purchase bill which means you understand I'm who I am saying I'm but nonetheless you'll need me in the future along personally to exhibit you my identification. I had been told yes. I requested to talk to the store-manager or boss and after talking with three distinct people such as the store-manager they'd not move.

I'm shocked this organization has this type of rigid non-flexible plan actually in a clients request. For me their plan is asinine and RC Willey has SIMPLY NO Customer Support

Company: RC Willey
Country: USA
State: California
City: Rocklin

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