RC Willey
Refusal to Honor Fabric Protection Warranty on Twin Sleeper Sofa

I purchased a twin sleeper sofa (product number 3236455) for $2,000.01. I paid an additional $49.99 for their 7 year fabric protection cover. Prior to purchasing the fabric protector the sales lady specifically assured my wife and I that all stains were covered. Within a month of purchase we spilt red wine on the couch. I followed the cleaning requirements and dabbed the stained areas. I phoned RC Willey and they sent their contract cleaners out. Unfortunately he was unable to remove the stain, he photographed the sofa and stated that he would send the photo to RC Willey who would replace the sofa. I heard nothing further, so contacted RC Willey and was advised that my claim was being denied. I phoned the sales lady and she stated that the sofa would not be replaced as the stain was not on the fabric but on the mattress. If you check out the sofa, you'll see that the "fabric" pulls out to form the bed, it is one unit! There are no exclusions or exemptions in the warranty that they attached to my invoice. I would implore people to shop elsewhere, I will never purchase anything from RC Willey again

Company: RC Willey
Country: USA

  <     >