RC Willey
Charged for Accent Pillows Promised as Included

My husband and I recently made a large purchase including a couch, mattress, and TV. The couch I liked had a couple accent pillows I had inquired previously from the salesmen if these could be thrown in with such a substantial order. The salesperson replied "no problem!". When we made our final decision, he replied he would have to ask his boss about the pillows. He then came back saying only one pillow could be included. Then upon going through the itemized list of purchases it appeared we were being charged for two of those pillows. The salesperson explained that they were "buy one get one free". We felt this was very deceptive and were very disappointed with this experience. I didn't think this was how RC Willey did business. We have always trusted this store and have been loyal customers for many years. We will be taking our business elsewhere from now on as this has definitely tarnished RC Willey's reputation in our opinion.

Company: RC Willey
Country: USA

  <     >