RC Willey
Leather Sofa Peeling 28 Days After Warranty Expired

I purchased a leather sofa chair and ottoman from RC Willey and within a month of the warranty expiring my couch started to peel. I contacted RC Willey then and was told there is nothing we can do your warranty expired. I said yes about 28 days ago so you are not going to stand behind your products and the rep said no. It is so ugly and embarrassing to have this couch in my home. My mother talks so bad about it when she comes to visit. She has called RC Willey herself to complain and ask that a manager call me. The manager called me from the Rocklin CA store and I returned her call in less than 5 minutes and she was gone for the day. I have called back 2x since then and she has not returned my call. The people I have talked to say the same thing. There is nothing we can do because too much time has elapsed since you purchased it. I said yes, it has but what about when I called within 28 days of the warranty and they don't say anything.

Please, please, please whomever is reading this Do not purchase any furniture from RC Willey. They will not stand behind their product but gladly take your money.

Company: RC Willey
Country: USA

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