Sears
Unreliable - Drye

I scheduled an appt. Several days in advance with the Sears Repair center to have my dryer repaired. They were scheduled to arrive from 1-5pm and call a half an hour before to let me know they were on their way. At 4:30pm I still had not heard from them so I called and confirmed that they were still coming. I was reassured that they were still coming and that I was number 10 on their list and they were at number 8. At 6:00pm I received a phone call saying they were not going to make it and they could reschedule me not for the next day but two days later. I asked if I would be at the top of the list and they said no guarantees. I proceeded to cancel the appt. And have my money refunded. The best part is when they asked me why I was canceling and wanted a refund. This is the second time the sears repair center has done this and I can not waste anymore time on waiting for them to show up. To Sears Please Please start scheduling better and stop over scheduling. If you are thinking of using Sears... Please do not waste your time scheduling an appt. With them just take your chances with a local repair center!!!

Company: Sears
Country: USA

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