Sears
Repair Appointment No-Show Despite Service Manager Promise

Waited 10 days for a scheduled repair appointment only to have them not show up and not call. I called and was after over 4 hours of run around the only thing that I got was confirmation that this happens a lot and would I like another appt. Not one person even pretended to care. Finally I someone escalated the call and gave me a case #. The next day a man called and stated he was the Service Manager. He stated he would extend out warranty for 6 months and would send someone out the next day. Well I should have known - no call and no show - yet the 88 4 sears number confirmed the appt. Called again and after another three hours of the same careless attitude, I am now rescheduled for another 12 days from now - where I am certain they will not show up. I spent 10 thousand at Sears in the last 11 months on appliances and this is what I get. A great Big Screw YOU! Well I will make it a mission to let everyone and any one know what type of store Sears is.

Company: Sears
Country: USA

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