Empire Today
Terrible Company Overall

This past year (in my opinion May to become precise) we chose to buy fresh rug for the whole downstairs region, our steps resulting in top of the stage, the family room upstairs, and also the upstairs hall. We chose to provide Kingdom Nowadays a attempt after viewing all the advertisements. We achieved using the salesman (who found our home) one-night to go over the various rug Kingdom Nowadays provides. We described our requirements so far as foot-traffic and preferred rug lifestyle. The salesman suggested among their higher-end rugs. It was significantly more than we desired to invest, but on the basis of the salesman's recommendation, we went withit. We also plumped for a greater finish mat to assist using the rug lifestyle. He assured us the rug we were buying was an extremely tough rug and might proceed to appear fresh for a number of decades.

It's currently annually later and we've had only difficulties with the rug, the installment, the neighborhood Kingdom Nowadays workplace, and Kingdom Today customer support. The contractors hurried the task and quit without ensuring anything was proper (they had a need to venture out and obtain a beer). There's a seam that moves along the upstairs family room and certainly will be viewed in virtually any illumination and from any position. There's a pit within the rug where it links towards the rug in my own boyis space. We are able to actually draw the rug up as though it had been never added along in several locations in the home, such as the steps. The rug is unequal across the surfaces where they didnot reduce it right or didnot add it down-right. They did not utilize any edge pieces when heading in one space to a different, we really needed to pursuade them to make use of what several current pieces were currently there) The rug can also be discoloring in several locations, some places significantly more than others. All of this from that which was informed to us was a greater finish rug that will last and from their "skilled" contractors. To place the topping about the dessert, we've compensated entirely the buying price of the rug. So that they have their cash and we've a heap of garbage.

We called the Kingdom Today 800-number plus they place us touching the neighborhood office.in the nearby workplace we talked using a Sara. Her contact number is 816-303-6565 x4086. They sent an inspector (compensated by them obviously) to check our rug and record back again to them the outcomes. During his "screening", he did not check within the trouble spots (and we directed them all out), but instead examined within the not many places where you will findnot any problems, mainly where there's no foot-traffic or furniture. Additionally, he couldn't execute one or more of his assessments because of gear breakdown. After he conducted what assessments he might, he quit stating he might deliver his statement towards the regional office. We-don't know how a study might be submitted when he did not actually execute all the assessments! Particularly when that statement is meant to detail the results of the screening which decides what motion Empire Nowadays requires. I suppose that's things to anticipate once the organization you've a problem with gives for an "inspector" ahead out. How on the planet could anybody make sure that "inspector" can give a great statement? Nevertheless, he did document the statement.

We received a phone in the nearby office stating they might substitute the support just about the steps and might execute "energy extending" for that remaining rug. Based on them, energy extending "must assist using the use and create the rug stay back-up". Additionally, they declare that it will assist using the very noticeable seam. Obviously they're not providing any promise that it'll remain back-up or with the seam, making people with exactly the same used and stained rug that people possess the problem with. After several calls the neighborhood office decided to substitute the rug about the steps just, but the remaining home might be energy extended. We extended to question them why their "higher-end" rug dons such as this. They did not provide us any right answers.

We chose to contact the 800-number again. I talked having a customer support supervisor who subsequently called me towards the "workplace of the Leader".in my opinion she's the Leader over the forex market. Who knows, she might be leader of sanitation. Her title is Sue Brown and her contact data is 800-588-2300 x7782. I described the problem to her and informed her that people weren't thinking about obtaining the same rug from Kingdom Nowadays since our encounter using the rug was that it did not last which it had been not even close to what we'd contemplate "higher-end". Plus, it's our comprehending that the contractors that did this type of bad work for all of US continue to be used using the organization! Therefore essentially we were provided more sub par rug to become most likely mounted from the same horrible contractors that did this type of poor work within the first place. We informed her that people needed nothing significantly less than atleast a reimbursement of the installation price and partial reimbursement of the rug price or even a complete return altogether considering we bought rug on the basis of the salesman's recommendation and we-don't believe the rug we bought is really as great whilst the salesman stated it to become. After all seriously, itis just been annually and also the rug appears this poor, as though this has been below for 5 years! I also informed her that I'm prepared to document a proper problem using the Better Business Institution from the nearby workplace in addition to the Kingdom Today company in general. She stated she'd check out the problem and obtain back again to me 24 hours later. She did contact me 24 hours later, nevertheless she just provided exactly the same quality the nearby office did, to displace the carpet and mat about the steps just and energy stretch the remainder of the rug. To ensure that informs me that she did not pay attention to just one term I believed to her the prior evening and simply handed down the exact same pitiful "quality" the nearby office offered to us. She also mentioned that people had a need to possess the rug professionally washed at least one time annually. To ensure that in my experience means spending more income to repair their rug problem. Overall, we believe Kingdom Nowadays does not worry about their client given that they do not wish to solve this to the fulfillment. They would like to provide us exactly the same bad carpet (about the steps just) that people are disappointed with and only "attempt" to "repair" the remainder of the rug.

At this time, we're acutely disappointed and need to alert as many folks as you can NOT TO conduct business with Kingdom Today! I'll be completing a certified using the Better Business Office. This is not the very first time we've changed rug within our home, however it would be the last period that people get it done with rug and providers from Empire Today. With hindsight being 20/20, we ought to have caught using the organization that people utilized in yesteryear.

Company: Empire Today
Country: USA
State: Missouri
City: Kansas City

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