Petals.com
Toughest customer support encounter ever!

I bought a cupboard from Petals.com, that was broken after I received it. I named the client support division, and was informed they might deliver an upgraded cupboard, and they might request the broken cabinet to become acquired and delivered back again to them. Meanwhile, I'd to contact Petals, regarding another purchase. Although I'd them about the telephone, I questioned concerning the standing of the alternative cupboard. The client support consultant stated that I ought to be getting the cupboard quickly. I asked to get a tracking number. She offered me a following number, so when I attempted to monitor the cargo, I then found out the number wasn't a good tracking number. I named Petals, and requested to talk to a boss. I had been informed the boss might contact me back, in about two times, simply because they return the calls, within the purchase they obtain them. This truly annoyed me, and so I named again, and questioned easily might talk to a manager immediately. They offered exactly the same solution, the boss returns the calls within the purchase that they're obtained. Meanwhile, I'd positioned another purchase to get a rose design, that we never obtained. Main point here, I still possess a broken case. I had been lied to from the customer support division, once they stated that the alternative cupboard was delivered, which I'd be getting it quickly. And also the boss never called me back. I actually donot think to get a moment the boss returns any calls. I've completed lots of company with Petal.com previously. Today, I'm caught having a broken cupboard, and also the organization could not care less. I never obtained the final rose design that I requested, and Petalis didn't provide me-any logic behind why, used to donot get the purchase. Their customer support may be the toughest I've actually experienced, and that I would not conduct business together again when they were providing the plants absent.

Company: Petals.com
Country: USA

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