Target.com
Complaint - customer service

On Tuesday, July 20 my wife and I went to the Target store in Clarksville, IN in search of a 7" tv that your ads said were on sale for $65. We were unable to find the tv anywere in the electronic dept so we paged for a service rep. She came, was very abrupt, took us to an area that had the tvs on display and left. We took one of the tvs to the checkout counter and when the item was rang up it came to $138. We told the cashier that they were on sale at $65 and showed her the ad. A rep came and pointed out to us that we had picked up the wrong tv and he brought us the correct one, credited us with the return and charged us for the correct one. However, the tv we picked up was sitting on a shelf with a "on sale" tage for $65. Two things wrong here. If the TV was shown as being on sale it should have been sold for the sale price. Second, if the sales rep had not been abrupt she might have discovered that the tvs she pointed out as being on sale were not actually on sale.

William H. Smith

Company: Target.com
Country: USA

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