Best Buy
Protection Plan Sold as Easy Replacement but Damage Claim Denied

Our 3 cell phones are on a family plan with Sprint - phones were purchased at Best Buy. During the sales pitch they pushed their protection plan saying that it was better than Sprint's protection plan because with Best Buy's all you have to do is go into the store with your damaged phone and they will hand you a new phone. This is not true. We purchased 3 protection plans for all three phones and have had a phone damaged because it fell off of a car. We brought the damaged parts in to the store - like we were told and they will not replace it. Quoting the small print in the written plan that they do not cover damage from phones falling off of cars. They told us to bring it in the store for a replacement over the phone and then when we got there started reading the fine print. Best Buy needs to train their people properly and not lie to make sales. The protection plan is a rip off. Make sure you read everything because they don't cover much but they lead you to believe that you just walk in and get a new phone. They say they don't cover drops, falls, immersion in water or falling off a car, yet these are all things the sales rep specifically told us were covered. Don't buy this.

Company: Best Buy
Country: USA
Phone: 18882378289
Site: bestbuy.com

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