Best Buy
iPad Cases Never Delivered and No Refund Given

Later October I visited BestBuy store (Glendale CA (Store 183) and purchased 2 cases for my ipad, to be delivered to my hotel, since they did not have in stock. I was told (and it is written on the receipt) delivery within 4 days. That was time enough for my return to Italy. After a week I contacted BestBuy to ask about my package (spent 25$ in phone bill) to learn that the package was not even processed. I asked UPS, the delivery company, if I could change the delivery address and they said yes. I gave the address of a friend, in California and waited. It has been almost 2 months and no sign of the package. Not at the hotel, not at my friends. After several emails exchange with BestBuy and UPS, none was able to tell me what happened to the package. BestBuy wants me to chase it with UPS, who says the sender has to look at it. Nobody wants to take responsibility. I want to be reimbursed for what I paid and never received. What should I do? I feel cheated, mistreated, disrespected.

Company: Best Buy
Country: USA

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