Circuit City
Ripoff, restocking fee, theft

I purchased an HP Color LaserJet 2550 printer at a reopened Circuit City in Southlake, TX (suburb of Dallas & Fort Worth), mainly lured by the $50 gift card offer. To make a long story short, the printer was defective out of the box. I returned it (with all manuals, accessories, etc.) the next day and was hit with a 15% restocking fee! Plus, they took back the $50 gift card and still charged me for that!

Now I paid $67.50 for the restocking plus $50 for a gift card that was revoked - that's $117.50 for a $499 printer. If you make the calculation, 15% of $499 should be $75, but I was also hit with that extra $50 which I content was stolen by Circuit City.

Restocking fees, especially for defective merchandise, are a joke. This is simply a way to extract money from customers, especially important when big-box consumer electronics retailers are having horrible sales years.

I will NEVER buy anything from Circuit City again. I hope they go Chapter 11 or are acquired by someone else and are dissolved.

Company: Circuit City
Country: USA
State: Texas
City: Southlake
Address: Kimball Road, Southlake, TX

  <     >