T-Mobile
Monthly Bill Jumped From $34 to $288 in Five Days
- 08-28-2004
- 4
Electronics and household app.
Being a "29.99 smartaccess monthly" T-Mobile, receiving a monthly bill of 34.00 dollars seemed correct, and I was getting ready to pay it when just two days after receiving the bill I received an IM on the phone saying I was nearing my 150 dollar spending limit. I immediately contacted customer service, and their explanation was that I had exceeded my 300 minute limit (but would not provide any evidence of it). She acknowledged that I had been overbilled, even if I had gone over minutes, but said she could do nothing because the bill had not been "processed" yet.
Fast forward to three days later. The phone has been disconnected, I call customer service again, only this time I'm taken to a recording saying I owe 288.00, and only giving me the option to pay the bill, not to talk to anyone. Somehow, in five days, T-Mobile's official version of what I owe for one billing cycle has gone from 34.00 to 288 dollars, and everytime a call a rep, they have to stall because they know they don't have an explanation for it.
Company: T-Mobile
Country: USA
Site: t-mobile.com