Geek Squad
Installers Arrived at 2:30 PM for 8-12 Window, Hours on Hold

The worst service ever!!! Had bought a tv from best buy and had NERD squad install it…gave me a time from 8-12 in the morning. They showed up at 230PM. With the excuse that the address on the paperwork was for a managers MOTHER-IN-LAWS house…and they didn't have my phone number to even call me. You think they would have had the intelligence to call best buy before the 12 pm deadline. Nope. I called literally 15 times sunday morning. Never got thru. Sat on hold half hours at a time. And had to listen to that HORRIBLE country music! THEN they call me this morning for a survey asking me if I was satisfied…said I would be connected to someone right away…sat on hold for ANOTHER 25 mins before I hung up! Customer service is a piece of SH! T! HORRIBLE HORRIBLE HORRIBLE. I have two more TV’s that need to be mounted I WILL NOT BE CALLING GEEK SQUAD EVER AGAIN!!! GUARANTEED!!!
Unless geek squad gives me a full refund or they offer me to install my next two tv’s for free…I will never ever call them again! I will continue to write horrible reviews until I they call me back with some kind of compensation for my lost day. 8-12 means 8-12 not 230 pm. I have a side business and lost out on potentially thousands of dollars waiting around for geek squad to come and install my tv! Horrible… and not even a phone call to apologize. Nothing! So I suggest that anyone needing a service like this to call someone else!!!

Company: Geek Squad
Country: USA

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