Dish Network
Used my bank info to steal from my account

Yesterday, after a very frustrating hour on the phone with script-reading, self-proclaimed "World Class Customer Service" people in India, Mexico, and finally in the US, I authorized Dish's agent to debit $207.87 from my checking account. After I gave my authorization, the agent reviewed the amount with me, and we agreed to make that payment. Today, I learned that they helped themselves to an additional $5.00 above the amount I authorized! They went into my account and took 212.87!!!

I called Dish Network, as soon as I doscovered what they had done, and found them to be completely unapologetic! They spoke of "transactions fees" and read off the SCRIPT stating that they will "go ahead and process a refund, which will be returned to my account in 3-5 business days". As if they are doing me a favor!

Fortunately, there is plenty of money in that bank account to cover the theft of these funds. Shocked that this could happen in the first place, however, I called my bank, and they said my options are to put a stop payment on that debit, at a cost to me of $20.00, or I can allow it to go through and then file a claim, which the bank will investigate, and I will eventually get my $5.00 refunded.

I feel so ripped-off! They went into my account! They took money that didn't belong to them! And they can take 3-5 business days to give me said STOLEN money back?!?! ARRRGGGGHHHH!

If someone comes into my house, steals my jewelry from my jewelry box, is it theft? What if they return it after wearing it for a few days? Does that make it okay? Nope! I have been violated! Giving me my piddly 5 bucks back in a few days; great! But they STOLE from me!

Company: Dish Network
Country: USA
State: California
City: PASADENA
Address: PO BOX 7203
Phone: 18003333474
Site: dish.com

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