Dish Network A Division Of Echostar Satellite
$500 Taken From Account Without Authorization While Trying to Cancel

Dear Fellow Consumers,

I am writing on behalf of the Customer Service I received from Dish Network. I was a consumer with them for 2 years. I recently moved and became unable to pay my bill. I contacted dish network to cancel and they always said we will work with you just wait and see if you come up with the money. I spoke with a young lady by the name of Stephanie on Sept 30 and she stated if I could not come up with the money by Oct 28 then I should cancel.

I called dish on Oct 19 to make arrangements for them to pick up to their equipment. The agent agreed and said it would come via UPS.

On Monday October 20 I called to check my bank account (because this is what I do) and to my surprise it was overdrawn by $248. I became ecstatic.

I called the bank and they informed me that Dish Network took $500 from my account. I do not know how they got my account information as I did not approve this transaction.

When I contacted Dish, I spoke with a supervisor and a specialist and they stated the charges are unable to be reversed because they had not received the equipment. I informed them that I have already paid my bills and my checks and transactions are bouncing.

They did not care. I told them that I had been trying to cancel and called for them to come pick up their equipment. I was not missing in action and had not made any contact.

My account is now overdrawn $755 dollars and it is going to take Dish 7 to 10 business days to credit. I have a 1 and 9 year old. What am I suppose to do?

If they wanted to take some money why not take what I owed for the past due balance and turn my cable back on. It was far less than $500. I do not understand the validity and how they had the right to access my account without prior authorization.

Is there anything I can do?

Company: Dish Network A Division Of Echostar Satellite
Country: USA
State: Colorado
City: Littleton
Address: PO Box 9033
Phone: 8003333474

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