T-Mobile
Service Cut Off Days After Paying Bill Over Disputed $13 Internet Fee

I have been a good T-Mobile customer, paying on time almost exclusively for six years. I terminated my internet last summer in order to save $ and because it rarely worked right at home. I also noticed at the time that for a year and a half they had been billing me every single month for "insurance". $4.00 EVERY month. I didn't sign up for this, but I'm sure they slyly put it on the original paperwork which I signed, effectively ripping me off. THEN, I noticed I would occasionally be charged for using the internet. At first i thought I have used it and forgotten, so I paid it, and for the last few months made sure I did not use it at all, which i haven't. Then, when making my March payment the last week of March, i saw $13 fee for internet use. I did remember pulling it out of my bag and inadvertently hit the internet key and it had been on for some time. I tried to explain what happened to the T-Mobile "customer service" rep, who basically called me a liar. I paid my bill, minus the internet fee. Then, unbelievably Three business days later they terminated my service!!! After I paid my bill. Even if I did owe the $13, cutting off service for a long time good customer for $13 is unbelievable to me. $13!! A few days after it was due!

This is a perfect example of the 1% torturing the 99%, big bully wireless company, bullying the regular person.

Well, T-Mobile didn't think too far ahead here... My two year contract ended a few days after they pulled this rotten stunt... And so... I now have service with a new provider! So save your stupid form letters, saying you sure want to keep me as a customer (oh really? You want to keep me as a customer and this is how you show me that? Why don't you walk the talk T-Mobile).

$13. All this for $13...$13 that, if I owed, was a MERE five days late! Not to mentioning it is $13 i didn't even owe.

Losers. Never again will I be a T-Mobile customer. And... I was happy with my service until you basically bullied me!

Company: T-Mobile
Country: USA
Site: t-mobile.com

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