Red Pocket Mobile
Worst customer service, Cut off my internet 10 days after I paid my bill

I purchased this plan back in June since my contract ended with t-mobile. The biggest mistake of my life I paid $59.99 for unlimited text, talk, and 2 gb of internet. About 10 days into the plan my internet cut off suddenly. I contacted customer service and was placed on hold for more than 30 minutes. I finally reached someone who was very rude to me when I explained my internet was not working. She placed me on hold (probably transferred me back into the queue) and I stayed on hold for another rude customer service agent to come on the phone. None the less it winded to the fact that I supposedly used up 2 GB of internet in 10 days. I told the guy this was NOT TRUE. I work 10 hrs a day and I also go to school, I check my Facebook twice a day and twitter runs. THAT'S IT how would that have consumed 2 gb of DATA? He then did something in the system and once I hung up the phone with him. ALL OF A SUDDEN the internet mysteriously worked. So I was fine figuring every company has system glitches once in a while. Now we are in August and EVERY month my internet goes out at least 3 times before I am set to pay the bill. I have an I phone 4 and each time I call customer service agent they either are very rude, not very willing to help, or hangs up. This is the worst customer service i have ever received period. To say the least if I can save anyone the heartache after reading all of these reviews I wish I would've done my own research. I just realized by reading the reviews here that the $59.99 plan was cut to $54.99 and they lowered the 2 gb to 1 gb. DON'T get this service WHAT SO EVER! PLEASE, also I
am going to the BBB of Florida as well as writing to they States Attorney General's office. The only way to stop this company is to
REPORT THEM

Company: Red Pocket Mobile
Country: USA
Site: goredpocket.com

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