Cingular
Charged Full Billing Cycle When Port Finished One Day Late

I had been a Cingular customer for MANY years. When I finally had enough of Cingular's bogus billing headaches I decided to disconnect my service. Before doing this I called customer service to find out when my contract was up (I certainly didn't want to get an early termination fee).

The customer service rep told me my contract was up on July 26th. I said thank you and she asked me why I wanted that information. I was honest and informed her that I wanted to look around and compare offers from other companies. She said nothing to me about my last bill at this time!!!

I visited a Verizon store on July 26th and after careful consideration decided to sign a contract. I did what they call a "port" on my number so that I could keep it. To do this I am in the hands of the "port department". The completion of this process did not take place until the next day. This is where Cingluar rips you off!!!

I am now being charged an ENTIRE billing cycle because my phone from Cingular was disconnected ONE day into the next billing cycle. I think it strange that Cingular is able to "pro-rate" your first bill when you are signing on but when you disconnect they rip you off.

Can anyone help?

Frustrated in Flemington

Company: Cingular
Country: USA
State: Florida
City: Ocala
Site: cingularwireless.com

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