Cingular Wireless
Promised credit of 728 minutes never applied and $819 bill appeared

I have been contesting a $187 bill with Cingular for over a month. In July and August I received two letters from Cingular telling me that because of previous mistakes made on Cingulars' part, they were going to credit my account 728 minutes. It was never done. I contacted customer service about this matter, and was told to "disregard the letters". This started my second debate with this company this year. After speaking with several customer service reps, they had me fax the letters to them because they had no record of sending them. I did so. No response.

Three weeks went by, and so did my billing cycle. I was curious, so I went onto Cingular.com, and was horrified to see an $819 bill lurking on my account. I spent the rest of the day on hold with Cingular, or being told that I simply went over on my minutes. This would mean that in 1 month I would have been on the phone for 36 hours. I was told to contact the "fraud department". Well, what does that mean? All of Cingular is fraudulent! I decided to do some research, and found that there are an obscene amount of consumers that are in the same situation that I am. I am utterly disgusted. I am interested in other consumer stories, perhaps a class action lawsuit.

Company: Cingular Wireless
Country: USA
Site: cingular.com

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