Dish Network, LLC
Customer Service Rep Lied

Customer Serveice Rep lied to meto close the deal, then never refunded my initial deposit.

1. Called DishNetwork to inquire about new service.

2. Told the rep I wanted 5 tv's setup and all to be HD boxes with whole room dvr.

3. Asked the rep if theycould drop the promotion of the 3 month premium channels that and just add theblockbuster for the term of the contract.

4. Rep said he will have to getmanager approval, came back minutes later and said it was aproved.

5.1hour later recieved my email confirmation and it was for 4 tvs and the promotionwas on my acct, the blockbuster was removed.
Clearly wrong on everyaspect of what the rep and I agreed on.

6. I called Dish back afterreading my email confirmation and was told by the new rep that I was misinformedon all parrts of my signing up and it was impossible to do what the original repsaid he could do.

7. At this point I asked fo rmy refund and the reepsaid it would take 3-5 days and they were sorry fo rwhat happened.

8.2weeks have gone by and no refund issued back to me, so I called Dish and theysaid the refund was never issued, really?

9. I was told today againthat it will be 3-5 days for my refund teo weeks after I should have already hadit back.

10. I feel like the reps at Dish will say whatever they can tomake a sell and hope nobody does anything about it when they are lied to.

Company: Dish Network, LLC
Country: USA
State: Colorado
City: Littleton
Address: PO Box 9040 Littleton, CO 80160-9040
Site: dish.com

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