DISH Network
Chasing my Refund

My husband and I had been DISH Network customers for 3 years, with no major incedents and wonderful customer service. We ended our service with them due to a move, and could not find a piece of their equipment to mail back, so we paid the $300 fine.

We moved again, and found the equipment. I called their customer service, and recieved a box to ship back the equipment and was told to call back when I recieved the confirmation of delivery email so I could be issued my refund.

I received the email, called, verified our new address as the address to send the check, and was told I would receive it in 7 to 10 days. About 20 days go by, and still no refund.

I call customer service again, and find they have sent the check to the original service address, where we have not lived for the past 3 years. This address isn't even our billing address on the account. I am told by the customer service representative that they apologize, and that a new check will be re-issued to the correct address. I'll have it within 7 to 10 business days.

2 more weeks go by, and I have a letter from a collections agency saying I owe Dish Network $318, the exact amount for my refund. When I call DISH Network, armed wtih the date the check for that exact amount cleared the bank, I find that whoever I talked to previously had somehow made that fee reappear on my account, and since it was so old it immediately kicked out to a collections agency. She fixes my account, and I ask about the refund that should be coming to me any day now.

I am assured, yes it was mailed to the correct address, you should have it soon.

Another week goes by, still no refund. I call customer service again. Apparently, no other check as been issued. I have been lied to each time i have called. Since it's been 30 days and no check has been received, he will resubmit the request for a refund. I will receive my check in 7 to 10 business days.

Which brings us to today, 10 days from that phone call, and I still have no check. Apparently, I was supposed to be transfered to the executive department from the very beginning to get this sorted out. (Silly me, I mean, come on, didn't I know that?) Since there was already a check issued 2 MONTHS AGO! They have to verify no check has been cashed and then they will submit a request to the refund department to issue a new one. And you can't talk to the refund department, it's just a back office and there's no way you can send internal emails exernally.

Fine. However, there is no way they can expedite this process. There is no way I can get a guarantee that the refund department even got their little request, no way I can verify the check has been mailed to the correct address, no way they can speed this up at all. Even though I was lied to repeatedly, there's nothing they can do to speed this up for me.

I didn't ask for a lot, just a confirmation that the check had actually been mailed this time. Beware of what you ask them, I kept getting told, "this isn't how DISH Network runs their business!" But apparently, it is. But now, as I have the direct extensions of two people in their Executive Department, I can make sure it actually happens now.

Company: DISH Network
Country: USA
Phone: 18886862388
Site: dishnetwork.com

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