Toys R Us
Very poor customer service

Very poor customer service. I was told by a department manager that I could receive credit toward a defective item after giving them some confidential information over the phone. I explained to her that it was a gift I received just over 3 months prior. When I went back to do the transaction I was told flatly and by the store manager that he could not do this. He also made a sarcastic comment to me in front of many customers. VERY UNPROFESSIONAL! I called Corporate regarding this situation and was told that after 30 days, nothing is returned. What type of customer service is this! This company will not see my business again!

Company: Toys R Us
Country: USA

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