Windstream
It has taken six mo. To get a bill issue resolved, overbilling, $600.00, for equipment that was returned. Then charged $45.00 to send me copy of bill that still was not correct

I switched my cable, internet, phone service to a competitor that had better pricing and better customer service in my area. The day that I switched all equipment was returned to the WINDSTREAM store in my area. This was in September. WINDSTREAM continued to bill me for over $600.00 for equipment that was returned. I have called for six months and they show on their computers that the equipment has been returned.in January, I finally spoke with someone, after switched about six times back and forth between departments, that did remove the equpiment charge; however, I was informed I owed over $200.00 for service charges that included October and November. I cancelled all services in September and did not have any service through WINDSTREAM after that. I asked for an itemized statement of charges so that I review what service I was being charged for. I received old bills from them in the mail that had the old $600.00 charges and now in February I received a bill for $45.00 for copies and they turned my bill over to a "collection company". This has been a nightmare dealing with WINDSTREAM since they took over service of our local company. As of this date, February 3, I have not received a correct statement. I would advised anyone signing up for cable, internet, and phone service to use any other provider than WINDSTREAM.

Company: Windstream
Country: USA
State: Arkansas
City: Little Rock
Address: 4001 Rodney Parham Road
Phone: 5017487000
Site: windstream.com

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