Beach Camera
Poor experience

Buyer beware! Purchased a TomTom XXL 540TM. The main reason I chose this model was for the lifetime updates feature. The first unit was defective. Per BeachCamera requirements, I returned the unit and all materials, after which a replacement was sent.

The replacement, however, was in a water-damaged box that had obviously been resealed, and the card with the activation code for the lifetime updates was missing. I was told that the code from the first unit would transfer over, but this is not the case. BeachCamera has refused to provide me with an activation code, and TomTom can't help without the code. BeachCamera keeps telling me they don't have a card; that isn't my problem, if they don't have a card, then they should exchange the unit I have for a new one that comes with the features that I paid extra for.

The original purchase from BeachCamera was via the marketplace at Buy.com. I will never purchase another item from BeachCamera, since they refuse to correct this issue.

Company: Beach Camera
Country: USA

  <     >