Gadgets and Gizmos
Misrepresenting knock off merchandise, defective products, customer return of defective products

I ordered 4 Big Wheel Clocky clocks which I assumed were Nanda Home original products. (Big Wheel Clocky is the name that Nanda Home uses.) These were to be Christmas gifts. I recd promptly but these were knock-offs of the Nanda Home clocks. I immediately checked all units for operability — Only one of the four actually worked. I contacted Vendor. He said I would have to pay return shipping for the defective merchandise (I kept the one non-defective unit) — Gadgets & Gizmos' shipping order which was included in the box that arrived did indicate that returns would be at customer expense. However, I was not notified of this return "policy" prior to ordering the merchandise. Two problems (1) misrepresentation of merchandise that was actually a knock off version; (2) Return "policy" for defective merchandise not disclosed up front to customer. Gadgets & Gizmos did credit my credit card for 3 of the fake, defective Clockys but did not credit my cost of returning the defective merchandise. My advice: Do not risk buying from this Vendor.

Company: Gadgets and Gizmos
Country: USA
Address: 482 Broadway Mall, Hicksville, NY 11801
Site: shopgadgetsandgizmos.com

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