Best buy
Best Buy will not make good on defective merchandise after 30 days of receipt North Charleston South Carolina

On 8/17/02 i purchased a pencam voice recorder as a gift. I gave the gift to the person on 9/25/02. The merchandise was defective. The battery cap would not stay on. On saturday, 9/28/02, i took it back to the store to return it.

The lady at the return counter said they would not accept returns after 30 days. I explained to her that it was defective. I asked to speak to the manager. When i explained it to him, he went and checked on something and came back and said he would give me another one. I asked him if would could check it before i left.

He said no, i would have to go out of the store and check it. I asked him what if that one was defective. He said exchange that one. But he would not let me check it before i left the store. He told me he was being nice by doing that. He said the only thing i can do is contact the manufacturer. I understand return policies.

What i don't understand is why when they sold defective merchandise, that i should have to contact the manufacturer (at added cost to me for the long distance call and the shipping charges that i have to pay for) to get the item replaced or fixed.

I know now that i should never buy anything from best buy. I know a lot of people buy birthday and christmas present early. So i am warning everyone if they buy anything from best buy 30 days before christmas, and for some reason the merchandise is defective or they get duplicate presents, you will not be able to return it. You will just be out the money you spent.

Joy
Goose Creek, South Carolina

Company: Best buy
Country: USA
State: Nationwide
Address: rivers ave, north charleston sc 29418
Phone: 8435539299

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