Best Buy
Rewards Card Not in Database and TV Exchange Voided $200 Rebate

I purchased a Sony Grand Wega TV Model # KF-42WE610 on 4/9/04 at Best Buy's Gaithersburg, MD store. I also purchased (or thought I did) a Rewards Card that the sales person almost demanded that I should purchase.

When I called to check the status of my points I was informed that the card I had in my possession did not exist in the database. The person on the phone suggested I go by the nearest Best Buy to have card activated. On 4/22/04 I did so at their Frederick, MD store and they informed me the only way to get my points was to purchase another card and they would do an exchange on the TV so I could get the points. I agreed to do so.

Then on 5/10/04 I received a letter stating that my rebate (for $200.00) was denied because I returned the TV. I called their rebate center and spoke with a lady named Natasha and told her I had the TV in my possession and it was an exchange not a return. She asked me to fax both receipts and a copy of the enclosed letter, case #5051369, and offer # 46068 to fax # 1 866 329 2289 which I did. The Rebate Center now has no record of receiving my fax so now I am mailing a letter with all the information again and still no rebate.

Company: Best Buy
Country: USA
Phone: 8882378289
Site: bestbuy.com

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