Office Depot
Rebate Scam

I purchased a HP Desktop Computer Package deal from Office Depot with a $200.00 rebate. I sent all of the proper rebate information to a Waco, Texas Rebate Center. Hewlett Packard responded with their $50.00 portion of the rebate within 45 days. This indicated to me that the Waco Center had all of the proper rebate information from me but I heard nothing from the Office Depot rebate. They say give them 60 to 90 days to respond but something told me that there was a problem when I contacted their rebate site and punched in my information and it said they had no information concerning my rebate. I then contacted the store and they had me bring all of the original purchase and rebate receipts to the store where they faxed the rebate center. No response. I finally sent a second email to the rebate center concerning this matter because they never responded to the first inquiry. They finally responded that they had no record of my purchase and I had to resend copies of all of the original information to their center. Would you have any confidence that the 3rd time would get any response? I do not. This is a fiasco of monumental proportions. I refused to file the information the third time and told them to do their job. If I get no satisfaction I will be back at the store looking for a full refund or look for other recourse.

Company: Office Depot
Country: USA

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