GE Capital
Retail Bank GE Capital was unable to provide me with my account number in a timely manner so I could avoid interest charges

I purchased an item from a camera store, with a promotional offer that expired December 17, the promotional offer was 0% percent interest if paid in full prior to the expiration date.

My plan was to pay the promotional balance before December 17 in order to avoid the interest charges, in order to do this I needed my account number, I checked onlione the account is not displayed, it is not available in the e-statement which is supposed to be an exact copy of the mailed statement, I had opted out of receiving a mailed copy in order to save paper (for the environment) and save GE some money since they were kind enough to give me the promotional offer.

I called GE capital twice and spoke with two different people to make sure I got the correct answer, they both told me that GE would email me my statement which will include my account number, and that would take 7 to 10 business days. Unfortunately I did not have that much time as the expiration day was approaching.

I received the statement after the expiration date arrive Dec 17, by then the interest amount of $725.36 was charged. I believe that GE capital should have provided me with my account number either online in the e-statement or over the phone, so I can pay my balance in a timely manner and avoid the interest charge.

Company: GE Capital
Country: USA
State: Florida
City: Orlando
Phone: 18772952080
Site: gemoney.com

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