HSBC Retail / Best Buy
6 Month Promo Balance Paid, Deferred Interest Still Charged

My 6 month same as cash promotional loan balance was due on 12/22.
I called and paid the balance over the phone with a representative in India, who took care of me.
When I received my next statement from Best Buy (based on their online statements that are never updated properly, I will never go paperless), the promotional balance showed as a previous balance and my new balance was the deferred interest charges.
I immediately called HSBC and spoke to a floor supervisor. He proceeded to tell me that because I paid this outside of my billing cycle, the charges were applied. I argued with him for a while and he
finally said the charges would be reversed and reflected in my next statement. I will wait and see
what that statement will show. I have another promotional coming due in March, so I cannot wait for that one.
I will be closing this account down after March. HSBC Retail, I believe, is Household Finance. I wonder how many other people this has happened to that may not be aware of it. Read your statements!

Company: HSBC Retail / Best Buy
Country: USA
Site: bestbuy.com

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