Care Credit
Promotional expiration

I have been paying on this account for 18 months. I called and spoke with a rep about an extra charge I received on 10/4. My "promotional expiration date" expired on 10/14. They didn't say a word. I owed 50.00 out of an original bill of $800. I received my next statement with an extra $172 in interest tacked on for being 2 weeks past my expiration. They refuse to credit this amount and say that I should have clicked on a separate tab to see when my promotional interest free period expired. They said the rep only had to tell me that it was about to expire if I specifically asked. They said that the main page of the website only includes "the most asked questions about the account" and it's not their fault that I didn't click further to find my promotional expiration. I talked to an "escalation specialist" who completely talked down to me and was borderline rude. He refused to transfer me to his supervisor.

Company: Care Credit
Country: USA
State: Ohio

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