T Mobile
Charged $200 per phone to cancel one contract with four phones

I went to T-Mobile store looking for phone and sales rep talked me into getting a Hot Spot for my laptop, when I was talking to him he said it's $29.99 a month, so I agreed, and got it. After a day or so the Hot Spot did not work so I called them back and told them to cancel and I don't want it, the sales rep said he will call me back, and i waited and waited for his call and never called back. I called them and they told me it would be 200.00 for cancellation of contract. I fought over the phone with them for hours because I tried to cancel it right after i got it. The just waited out the time to get more money outta me. So after all the fighting I decided to cancel my main phone account in which I had with the company for over 3 years. I had 1 contract with 4 phones and I understand that there is a 200.00 fee to cancel a contract early but now they are saying it's 200.00 per phone and with 1 phone line just assigned to the hotspot that equals 5 x 200.00... 1,000.00 dollars to cancel a phone. Come on that is just ridiculous. This is the biggest rip off I have ever seen. I am a 62 years old widow on fixed income and they keep trying to get me to pay for all those phones, which I have only 1 contarct? And they are very rude and do not have respect and hanged up the phone on me after I told them No, I will not pay for the cancellation fee of 5 phones. Please let people know about this matter so they will stop using T-Mobile, and I hope someone can help me with this matter.

Company: T Mobile
Country: USA
State: Texas
City: Dallas
Address: PO BOX 660252
Phone: 8009378997
Site: t-mobile.com

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