MetroPCS
Poor customer service

Bought Samsung Universe Engage 4g on 7/30 from shop location5335 d. Military path, west palm beach, fl, 33407. Strategy was for unrestricted text/calls/information. Had issues with telephone display heading empty when I struck the amount 3 or 1. Couldn't get telephone calls in my own house without going outside. Also then, inadequate party and sounds were complicated. Required telephone back on 9/24 lastly and settled $10 to obtain another on (under guarantee and also have complete insurance policy. I had been advised I really could possess a poor antennae. And so I asked how might I understand when the next you might be great. He'd no solution. WHAT? Meanwhile, my next statement was due 9/29, also it removed my bank on 9/28. On 9/30 support stop declaring statement outstanding. Returned to wherever I purchased the phone, AS THERE'S NO WAY TO DEMAND CUSTOMER SUPPORT —ACTUALLY FROM ANOTHER TELEPHONE—THEREFORE THE MESSAGE CLAIMS!!! I waited for fifteen units for that individual before me to obtain his issue solved. Then I described my scenario plus they got somebody on the telephone for me personally to consult with. Half-way through my five-minute phone, the person behind the table claims he wants his telephone back!!! What??? I spend my statement each day in advance and you cut me off — and you say you need your phone???!!! I'm the client!!! Approximately you'd prefer to believe. I had been informed by lots of people TO NOT OPT FOR METROPCS and that I did not hear. Today I've a $300 telephone that will be completely ineffective since I ended my support. I understand when its time for you to "SMELL THE CAFFEINE" and realize that you're coping with AN EXTREMELY VERY BAD BUSINESS. I don"t need the stress. This means more in my experience to possess reassurance than to be worried about having disposed of $300 bucks. I've never handled such bad support in my own life. You ought to be embarrassed. I wont actually move into your gates to determine about returning the telephone for many kind of negotiation. It is only a laugh to consider anybody could be prepared to assist. THANKS METROPCS! Is likely to be distributing the term! The next time I'll pay attention to the warnings!!!

Company: MetroPCS
Country: USA

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