Antonline
Atlanta Network Technologies Corp. Completely incompetent, rude customer service, say "in stock" when in fact no stock

This is the WORST internet store I've ever had an experience with. Here is why:

AUG 2 - after seeing that the items are in stock, I order 2 Panasonic batteries for portable phones.

Payment is handled by Amazon.com.

AUG 3 - received email saying items are actually not in stock: "... We are expecting a

Re-supply truck to arrive with more stock in 5-7 business days" I responed that I'll wait.

AUG 10 - a large package arrives from antonline, way too large to be the batteries I ordered.indeed, they shipped 2 walkie talkie units that cost over $300 (about 15 times the cost of the batteries).

AUG 11 - I notified them of the error and they emailed to me a shipper.

AUG 12 - I mail the package back.

AUG 14 - I call customer service (talked with Damien). He said that they had already mailed my batteries after they saw that their mistaken package was in transit. He promised that I would get the batteries no later than AUG 19.

AUG 23 - after not receiving the batteries I called customer service again, this time Sherri answers. She said that their policy is to ship the batteries only after 7 days from receiving the returned package to ensure that there is nothing wrong with the content of the package. When I asked to talk to a supervisor she hung up on me. I called again and this time I was transferred to a guy in shipping who is rather rude, does not offer a clear estimate of when he intendes to ship and refuses to use priority mail. At this point I asked him not to bother and cancel the order. I also notified Amazon (who processed the payment) and they have filed a complaint.

I was going to purchase a pile of office equipment. Now instead I will tell the world of how aweful these guys are and never spend a penny at this store ever again.

Company: Antonline
Country: USA
Address: 10215 Candleberry Lane
Phone: 8183606035

  <     >