Verizon Wireless service
Mistreatment/Overcharging/Lying to Faithful Long Haul Custome

I've delivered a contact about that towards the Leader and President of Verizon Wireless, as additional Verizon Wireless authorities.

My husband and that I have now been faithful clients of Verizon Wireless since Verizon obtained Bell Atlantic Mobile. It has been an extremely, very long-time. Such a long time, actually, our first mobile phone was how big a little sub.

As our family increased, therefore did our requirements, and many years back we included a-line for the oldest boy (E). We quickly discovered he had no use for that texting choice, so we'd it taken off our consideration. We'd a few mistakes, but Verizon caused us to look after it and we blocked all functions for this point.

This past year, we included a-line for the newest boy (B). Due to the earlier mistakes I described within the section above, I had been really particular when introducing this point. I ensured to inform the Client Service Consultant that I just desired this to become utilized like a telephone and that I needed no additional functions to be included. I also ensured to say that I needed all functions with this point to become plugged. After I obtained my first statement, I came across texting/data costs. Therefore, I named another Customer Support Rep. Who had been very useful in eliminating the costs. I ensured to again note that I needed all functions plugged which the telephone must just be properly used like a telephone and that I needed no additional functions included. I truly have no idea just how much plainer I really could have created my request. As previously mentioned above, I discovered rapidly to become really, very particular with my wishes for mobile company. Again, I had been acknowledged the additional quantity on my statement and guaranteed that could be correct with my bill from that time forward.

Please remember that until this time we'd been extremely pleased and loyal clients. Consequently, I'd no cause to think I'd been fooled. Actually, 3 months before I improved the O-line stretching the agreement for just two more years. I have had only difficulty since!

There have been issues with the brand new telephone nearly right from the start, and we'd to contact Verizon. An upgraded telephone was delivered to us, however it didn't perform both. We again named Verizon. A brand new battery was delivered. The battery worked nicely within the unique telephone, and so I packed the alternative phone inside itis container and renamed the previous battery. I delivered these two products in the containers they came in my experience in a few times after I obtained the brand new battery. I decreased equally packaes within the Fedex dropbox in the regional postoffice throughout the initial week of July.

A week ago, I obtained a wording declaring that I'd be billed to get a system they did not get. I named Customer Support to tell them the day I delivered the things back, which I ought to not be billed. I had been informed they'd consider it and obtain back again to me.

Meanwhile, on my newest statement I observed texting/information costs for the B quantity, that was said to be plugged. The Client Service Agent rapidly took care of the costs but mentioned that I ought to not get worried that my boy was getting texts since we'd a 250 wording function on his telephone that people were spending $5.00 per month for. I informed her that used to do not obtain that function which texting was said to be plugged. Recall, I've required a stop to functions twice currently, including texting. Why might I purchase anything I'd not be applying. She explained that I'd just had the texting support for 3 months. I inquired if she was sure I'd just been overcharged for 3 months, and he or she assured me that I'd just been billed the additional $5.00 for three months which involved the present statement. I believed there should have been a combination-on Verizonis component after I improved the O-line, and so I questioned her to credit these 3 months back, simply because they were never said to be billed.

Since I was just starting to have a problem with Verizonis support, I experienced all my prior expenses for that previous year and unearthed that I'd not just been billed the $5.00 texting charge each month for three months, but I'd been billed this texting charge for more than 9 months. I can't let you know how dissatisfied I had been to become lied to with a business that I'd respected so much previously. I called Verizon, all over again. This time around I talked having a Customer Support Representative who explained that she couldn't assist me since I'd previously decided to be satisfied with 3 months credit of the texting cost.By this time around, I had been really furious and informed her I'd never be satisfied with a three-month reimbursement after I have been overcharged for eight. I subsequently requested to consult with a director/boss. She set me on-hold, but never permitted me to consult with a boss. While she returned about the telephone she explained she might credit me for six months only. I decided, since I didn't actually want to fight about this. It got some time, but she eventually stated she'd everything exercised and that I might just spend $xxx. Xx rather than the $zzz. Zz on my original statement. I inquired if she was certain, and he or she assured me that I just owed $xxx. Xx. Again, I decided.

However, I examined my online statement again a week ago also it mentioned that I still owed $33.98 by June 26. I had been worried since it was the total amount which was said to be acknowledged to my consideration due to the overcharging, and so I named Verizon all over again.By this time around, I'm losing patience since I truly don't possess the time to devote to battling my wireless company. I had been informed to not be worried about this cost since it was paid back.

I called Verizon Customer Support again today since the $33.98 was still on my online statement and that I was worried about the price of the delivered cell phone. I needed to ensure the factory obtained the telephone. I had been informed the alternative telephone hadn't been present in the factory and that I could be billed for this on my next statement. I had been also informed when used to donot spend the $33.98 by July 1, I'd be billed a $5.00 late charge. I requested to consult with a boss, and also the supervisor therefore explained the same. I've great credit and that I do not require a late charge mounted on a statement but I WOn't spend another cent for overcharges, particularly when among your reps explained to not! Please know how it may be annoying to become informed something by one Customer Support Consultant, and an entirely different factor entirely by another.

Consequently, I required to finish my agreement with Verizon, since I didn't accept be lied to and robbed. The final person I talked with was within the Remove Division. He was useful to find the alternative phone-in the Factory. He actually discovered that it had been authorized for with a Verizon worker on June 8 at 2:36.incidentally, nowadays is June 28. He also decided to credit me $5.00 on my next statement to combat the $5.00 late charge which should not be billed. I am still unsure what sort of late charge may influence my credit, but at this time I just need out. Sadly, he couldn't assist me using the Early Termination Charge. He claims it's a legitimate binding record and that I decided to the support. Used to do not accept being lied to, robbed, and handled just like a second-class resident by the corporation or every other organization for instance. I decided to get the same support I did so for that previous 17 years, not this! I've chose to forward these details towards the FCC and Better Business Office, since this really is alpine company. It's questionable and mean, and that I won't spend a late fee or am I going to spend a termination charge.

I'd happily proceed support with Verizon had I not been destroyed and mistreated. I'd not demand termination had I not needed to contact Verizon a lot of occasions this season regarding poor company. I'd have a much to pay for your termination costs, had I obtained the support your organization guaranteed to supply. Nevertheless, I'll not spend a blackmaileris charge to be able to reduce a mobile agreement.

Company: Verizon Wireless service
Country: USA
State: South Carolina
City: Greer

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