HHGregg
Broken expensive 5 month old TV. Misrepresented so called costly extended warranty program. Bad/no customer service skills

Purchased a 3D LED Samsung TV from HHgregg 5 months ago. Out the door price over $3,000. TV will not operate. Extended warranty company and HHgregg will not work effectively together (after two attempted repairs) to provide a proper solution. Warranty brochure significantly misrepresents the coverage provided (on a policy that cost over $500.00) in my opinion. Store management and corporate management (all the way to the level of CEO) have not demonstrated proper regard for me as a customer.

Everyone passes the buck and no one cares enough to listen properly and work with the manufacturer to resolve this issue providing a reasonable level of satisfaction. As the retail outlet that sold the product they have not been willing to stand behind my purchase. Now waiting to see if Samsung steps up and does the right thing. I would strongly encourage anyone considering a purchase from HHgregg to Google their complaints. Many, many improperly handled customers in my opinion! I intend to file a complaint with the GA insurance commission regarding the warranty company. I also intend to involve the GA and Indiana (home office state) BBB. Please do your research before buying from them.

Company: HHGregg
Country: USA
State: Georgia
City: Kennesaw
Address: 2555 Cobb Place Lane
Phone: 7709191991
Site: hhgregg.com

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