A & E Factory Service
Service Call

A service appointment was made for service to our KitchenAide dishwasher for the time frame of 1-5 pm. At 5p I phoned the the service center and asked when the tech would be arriving and asked why we hadn't received a call to inform us that the tech was going to be late. We were told that he was too busy to call and would arrive by 6:30. At 6:30 he still hadn't arrived and no call was made to us to inform us of the delay and/or an update on his arrival. We called the service center back again and were told that he might be arriving by 8:30. We canceled the appointment and attempted to re-schedule for the next day. We were told that there were no appointments until two days later which we scheduled. Again the time frame was 1-5 pm... Yep, NO call and NO show. We phoned the service center again and CSR told us that they would TRY to get out to our home sometime in the later evening. We canceled the appointment and called KithcenAide for service with another company. Very frustrating experience. Would strongly advise not using A&E!!!

Company: A & E Factory Service
Country: USA
State: California
City: Citrus Heights

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