Sears
Washer Repair Pushed Back Again Despite Extended Warranty

I have been a customer of Sears for over 30 years. Having bought numerous appliances over the years. I always purchase the extended warranty on the clothes washer as they seem to need repairs.

I called for repair service on 1-3-11 and was told the serviceman would be here on 1-7-11. Tonight I received a call informing me that the technician was overbooked and could not be here until 1-13-11. This is ridiculous... I wonder had I not had the service contract and they already had been paid for any repairs would it take that long.

This is not acceptable with me and I will not purchase another appliance from Sears. I will also inform anyone that will listen that Sears is not the company it once was. Customer Satisfaction guaranteed... Not.

Company: Sears
Country: USA
State: Texas
City: Pasadena

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