Sears
Bad service

We called sears after our six month old fridge went out. After getting a runaround they gave us a date a repairman would be out a week and a half later. He comes and says he has to order parts. Then sets a date another week and a half later. He comes again, breaks the part and orders another part that comes the next day but he can't come back for another week. We give specific details that they have to call first because we are going out of town and have to have someone meet him he shows up without calling and promptly leaves and when we nicely expressed our dismay they hung up on us and will not return our calls. We have been without a fridge for over a month and there is no end in sight, we have been patient but this is unacceptable. If you buy an appliance, don't go to Sears and don't buy a Samsung.

Company: Sears
Country: USA

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