Comcast
Billed for Two Months After Service Moved, Rude Billing Call

My husband and I moved from Richmond to Piedmont, California on September 25th. I called Comcast three weeks prior to the move to arrange transfer of service. Service at my old address was to be discontinued on the 25th, installed at the new address on the 26th. During my conversation with Customer Service, they gave me a promotional rate. When my husband takes the old cable box back to them and to pay the last bill, he is given a receipt showing we have a zero balance. All is well and good. We get a bill at the new address for $99.53, which is paid.

Yesterday, I receive a disconnect notice stating that I owe $487.00. I immediately called them, they went over the account, adjusted it to $303.00. No problem. Today, I get a call from a very rude, nasty woman stating that we owe $588.00. I pointed out to her that I spoke to someone in billing the evening before and she stated that I owed $303.00.

Well, Ms. Nasty Attitude informs me that I owe two months on the previous address, the service disconnected (supposedly) on 9/25/03. Seems that Comcast didn't get around to turning it off until November 18th. My husband called the previous landlord and he told him that he did not re-rent the apartment until the day after Thanksgiving and the new tenant moved in last week and still doesn't have cable (the tech was a no-show for the appointment).

I have asked twice to speak to a manager. Should I get no response today, I guess I will have to drive all the way over there and camp out until one sees me.

Think it may be time to switch to DirectTV. Comcast customer service is atrocious.

Company: Comcast
Country: USA
State: California
City: Richmond
Site: comcast.com

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