Tmobile at Costco
Kiosk Promised New Replacement Phone Under One-Year Warranty

I bought this phone back in July at a T-Mobile booth at Costco. I was sold on the overall "deal" I was getting, renew my account for 2 years and only pay $50.00 dollars for the phone, memory card, car and wall charger and navigation stand for the car. And I was told by the Tmobile/costco rep that I have a 1 year warranty, so if anything goes wrong with the phone I can exchange it for a NEW phone. So 4 months later, my phone has been freezing up and/or not working at all. There has been no water damage or falls/drops to the phone and no downloads of additional application that could slow it down. So I have to take the battery out to get it to work again about 3 times a day. So I call Tmobile and they tell me I can exchange it, but there is no guarantee that is will be a new phone, it might be refurbished. So my complaint is that I was mislead by the tmobile/costco rep saying it would be a new phone.
So how many of you were told the same thing? Sound like a class action law suit to me. So now I am going to have to keep my finger crossed that my so-called "new/refurbished" phone will work better that the brand new one I just got 4 months ago. I was scammed, and duped into a 2 year contact.

Company: Tmobile at Costco
Country: USA
State: California
City: Corona
Address: 480 McKinley Street, Corona Ca. 92879

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