American Express Company
Not honoring a warranty

I puchased a Blu Ray player on a new American Express Account through Costco. After about 9 to 10 months the player would have problems with the sound capabilities. I contacted Costco concierge service at about 12 months or so and they said that I would have to go through AMX for this problem. AMX gives an added year onto the warranty of items purchased at Costco but, since they had decided to cancel my account before this problem was dealt with they would not honor the extra year warranty even though it was wel within the two year purchase date. Is there anything I can do? I had to pay AMX for the player. I realize this may not be a large monetary puchase however there is a matter of principle here. Not only should Costco take a better look at who they are supporting in partnerships but AMX is not a company that seems to have much integrity.

Company: American Express Company
Country: USA

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