Haier America
Worst customer service eve

Purchased Haier AC at Goal. First got it house, lacking the Most Effective Funnel plastic reel that's said to be attached towards the AC to maintain it from receding the screen.

Named Haier to obtain them to deliver the lost component. Offered her the design #, Serial # and our tackle and telephone #. She questioned basically had bill, I stated I'd it, but it was within our vehicle and my fiance' has got the vehicle with him at the office.

She said I'd to call-back after I had the bill at hand. I stated, "what distinction does it create easily possess the bill at hand or not?". She stated that THEY CAN'T vessel out any lost component till they've a duplicate of the bill delivered to them by LICENSED MAIL

I mentioned, "WHAT?! I've to deliver you the bill Cert Email BEFORE you'll actually contemplate shipping the absent component THAT THE organization FORGOT TO SET UP THE BOX WITHIN THE FIRST-PLACE??? Your plan stinks!".

She said, "maam, I Have been below for three years, I'm not laying to you.". I stated, "used to donot say you had been lying in my experience. I stated, your plan SMELLS! Therefore, it'd be greater for me personally to simply go back again to Target.".

She said, "Well, you have that option.". She offered me the research # for the "situation" to make use of when/IF we call-back. Factor is, we'd previously named our local Goal plus they do not bring this design within their shop. Therefore, he's likely to need to return it back again to the place near where he operates one hour away.

Goal said they'dnot have the ability to simply start another container and remove the component we required, we'd to create the system back and return it and trade it for a different one. Absurd. It is only a plastic item in regards to a foot-long and also the device is useless without it or it'll drop out the screen! In either case, an air conditioner has become useless.

What difference does it create whether it's the system we've today, or one within the shop? We've bill and simply require the absent component for crying aloud. Never heard about customer support like ADMIRAL that needs one to deliver your bill CERTIFIED EMAIL before they'll actually contemplate delivery you the ABSENT component. Itis nothing like we smashed it, it'snot even yet in there!

Why do we've to invest more income delivering this factor CERTIFIED EMAIL for them??? We currently paid $160 for that freaking AC to start with! Unfrickinbelievable!

Company: Haier America
Country: USA

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