Geek Squad
Told Data Could Be Saved but Got Old Drive and Half Refund

A day after being told by a Geek Squad representative that my data could be saved I received a call to pick up my computer. In the small box they laid on the counter I expected to find my info backed up on DVDs. To my surprise it was my old hard drive! I was never called, as promised, and told the results of the diagnostic test before the switch was made. They said mine was damaged so they replaced it, and the data "could" be saved if I was willing to send it out, wait 4-6 weeks, and pay $250.00-$1,800.00!!! After arguing the sales rep told me because they couldn't save the data in store he would refund half of my money. I told him I deserved a full refund and demanded to see the manager. Thinking he was ringing up a full refund I was again swerved by Best Buy and only received $75.00. He told me he was refunding half my money, and that we would "split" the rest. I'll never do business with Best Buy ever again, and will tell everyone I know about the bad experience I had there.

Company: Geek Squad
Country: USA

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