Geek Squad
Laptop Held Over Three Weeks for Virus Removal and Backup

I took my laptop to geek squad to remove a virus and back up my data to an external hard drive. I asked the young girl at the counter if I needed to purchase a hard drive, but she told me not to worry and then wrote down that she could not see any problems. She also told me I should get my laptop back by the end of week or maybe up to 2 weeks.

After 2 1/2 weeks, I get a phone call asking if I would buy an external hard drive to make the data back up easier and they would use less disks. (Again, I asked for this at drop off). A week later, I got fed up with the wait and went to pick up the laptop (finished or not). The squad said they were still having difficulty and asked if they could restore it back to factory setting. When I told him I wanted it back, he showed me how to press one button (F11) to restore. (I guess they wanted to keep it a week more just to press this button).
Needless to say, I was upset by the over 3 1/2 week wait to fix my computer. Two weeks later, the monitor died and the computer is now more unresponsive.
I will NOT be back and will discourage anyone from having the same experience with this company.

Company: Geek Squad
Country: USA

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