Tivo Inc
Invents a Bogus Contract and Charged Me $99.50 for Service to a Broken DVR

I'm writing this because I have just been victimized by a singularly obnoxious rip-off. Tivo makes a nice DVR. They have some good features that the cable company boxes don't have. I have been a customer since when I bought 2 single channel boxes and a year of service. After 2years, one failed and I replaced it with a dual tuner version. Due to frequent moves and financial considerations, we have had to have the service interrupted several times over the past 5 years. Last month the remaining single channel box failed. I deactivated the service, thinkingthat I would buy a new HD version when our finances permit.

TodayTivo charged my debit card $99.50 for the remainder of a one year "commitment" that I never knowingly entered into. Apparently the Terms and Conditions that I had clicked on included a new provision "committing" me to pay for a service to a broken device. Idiscussed this with a representative and her supervisor. They were adamant that I owed them nearly $100 for service that I cannot use and they would not reverse the charges.

Do not deal with this company. They cannot be trusted.

Company: Tivo Inc
Country: USA
State: California
City: Alviso
Address: 2160 Gold Street
Phone: 4085199438
Site: tivo.com

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