SuddenLink
Poor service

I have Suddenlink cable with a Scientific Atlantica DVR. I also have 2 Tivo DVRs (I am happy with my Tivo DVRs. They are user friendly, reliable and Tivo has great customer service).
-Suddenlink has finally upgraded from a few HD channels to a few more. But in order to get cable on tvs without a Suddenlink DVR you have to add a box. This box renders the dual channel function on my Tivo's useless or reduced.
-I spoke with a Suddenlink employee about the terrible Scientific Atlantica DVR. She informed me that these DVRs were no longer used and were being replaced by newer, more reliable DVRs. But when I tried to get a new brand, I was told that the Scientific Atlantica is all that could be offered to me in this area. After about 35 minutes on the phone, a manager confirmed that because of my "area" (small town I guess) I could only have the outmoded Scientific Atlantica DVR.
-Tivo told me that I could get cablecards from Suddenlink that would allow my Tivos dual tuner function to still work. But I easily found many customers that had cablecards installed, but that did not work and Suddenlink was unable (or unwilling?) to service them to functionality.

Company: SuddenLink
Country: USA

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